Zebra
Key Manager Retained Based on Performance Turnaround
PROBLEM
Like so many companies, Zebra had a skilled and experienced engineering manager who was on the brink of being fired because he was difficult to work with and was alienating other team members. He had been given verbal feedback and told to make changes but to no effect. The company was faced with the costly prospect of replacing this manager, incurring recruiting, training costs, as well as significant lost productivity.
SOLUTION
The difficult manager took the Think-X Discover diagnostic, followed by 10 weeks (10 total hours) of Think-X coaching. Not only was the manager retained, but a significant performance improvement of 37% resulted in him receiving two raises in a 12-month period and promotion to the position of director. The company retained a valuable manager, the employee is thriving in his position even 3.5 years later, and the gross annual ROI for retaining this manager is an estimated $27,218 or more than $100,000 at the time of this report.
INSIGHTS
Other candidates were benchmarked and coached in this study with all candidates retaining or advancing in their positions, reporting a minimum 25% performance improvement within 70 weeks. After one year, all employees had sustained improvement and were still with the company. Results demonstrate the effectiveness of Think-X Activate to significantly impact performance, retention and profits.
Metrics – Clear performance metrics were established. All employees included in this study were measured against these criteria at the beginning and end of the study.
Benchmark – Employees took the Think-X Discover diagnostic and received 10 weeks of Think-X coaching based on the growth areas indicated by their individual results.
“Think-X has foundationally changed the way we hire and who we hire. No other instrument has captured this degree of deep insight about what’s going on behind the thinking of our potential hires.”
